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Shipping & Returns

Guarantee

If you are not satisfied with your order for any reason simply return the unused product for a full refund of the purchase price.

Returns

All returns must be made within thirty days in the original packaging and include the original receipt.  Unfortunately due to the possibility of transferring disease and our strict contamination prevention practices we do not accept any used equipment for return.  In some cases a ten percent restocking fee may be charged.  Shipping charges are nonrefundable.

When returning an item please include a copy of the invoice or a note referencing the order number so we will know where to apply the credit.

We do not accept returns for bottles, feed products, medications, glass, books or used items.

All items being returned should be sent to:

Golden Bee
111 Mediterranean Ave.
Anderson, SC 29621

Clothing Returns

Protective clothing that is purchased during the months of September and October will not be accepted for return unless it was purchased as part of a kit.  We regret the necessity of this policy but due to a high number of clothing purchases’ being used as Halloween costumes and then returned after the holiday this policy has become necessary.  Clothing that is worn only as a costume is still considered to be used and we do not accept used merchandise for return.

Refunds

Refunds will be issued for all products that are returned in accordance with our return policy.  Refunds will not be issued until we have the returned product in hand and verify that it is in good condition.

Order Cancellation

We will cancel any order at the customer’s request with no questions asked provided that order has not already shipped.  Orders that have already shipped cannot be canceled and must be returned in accordance with our Returns and Refunds policy.  The fastest method to notify us regarding a cancellation is by email.  Once the order has shipped the customer will be responsible for all shipping charges.

Shipping Wax Foundation

During cold weather wax foundation can become very brittle.  All wax foundation shipped during cold weather will be shipped at the customers own risk.  In an effort to minimize this risk we may hold an order until the start of the following week.  Packages that are shipped at the beginning of the week have a reduced chance of freezing.

Shipping

The customer is responsible for all shipping charges.

Please be sure to use the correct shipping address.  The customer is responsible for all items and costs associated with orders placed using the wrong address.

Most orders ship the same day or the following business day.  Please allow seven to ten days for delivery.

Shipping charges are calculated by adding the individual weights of all items and rounding up to the nearest pound.

All orders are shipped via UPS or USPS.  Shipping charges are figured at the time of purchase and added to the total purchase price.  All Shipping charges are nonrefundable unless the order is canceled before it leaves our facility.

Back Orders

Any items that are out of stock will be placed on back order.  Most back orders are filled within two weeks. You will be notified concerning any items placed on back order.

Agreement

By using this website and doing business with Golden Bee you agree to these Terms and Conditions.